Refund Policy

This Refund Policy explains the terms under which LEADSPIRE LTD may issue refunds for credit purchases made on the FluentAI platform. We strive to ensure customer satisfaction, and we encourage you to review this policy before making any purchases. By purchasing credits, you acknowledge and agree to the terms outlined below.

Credit Purchases

Credits are digital goods, added to your account as soon as the payment succeeds. Unused credits are refundable within 14 days of purchase, as set out below. If you are new to the platform, we recommend starting with a smaller credit package.

Eligibility

Unused credits are refundable within 14 days of purchase. This is your 14-day right of withdrawal: within 14 days of purchase you can cancel any credits you have not yet used and get them refunded. Credits you have already used and free bonus or promotional credits are not refunded. After 14 days, unused credits stay in your account for you to use, but they are not refunded. This policy covers credit purchases; to cancel a booked tutor lesson, see our Cancellation Policy.

Refund Process

To request a refund, email LEADSPIRE LTD with your account details and the reason for your request. We review every request and reply by email. If it is approved, the refund goes to the original Visa or Mastercard used for the purchase; how soon it appears on your statement depends on your card issuer.

Exceptions

Used credits and free promotional or bonus credits are not refunded. We may refuse a refund where there is evidence of fraud or of a breach of our Terms of Service.

Contact

Refund requests and questions: email LEADSPIRE LTD at support@fluentai.space with your account email and the date of purchase.